Contact

Address

106 Alcester Road
Moseley
Birmingham
B13 8EF

Head office
178 Birmingham Road
West Bromwich
West Midlands
B70 6QG


Telephone

You can call us on 0300 111 7000 between 8am and 6pm, Monday to Friday. This number is also available for emergencies between 6pm to 8am every day, including weekends and Bank Holidays.


Email

For all general enquiries please email our Customer First team.

If you'd like to let us know of any ideas, thoughts or feedback about our offer or services you can email your comment directly to Chris Handy, Chief Executive of the Accord Group. Please note that we are unable to respond to any complaints sent to this address.

For information on how to raise a complaint, please download our Complaints leaflet, or email Customer Care.


Fax and text phone

You can send a fax to us on 0300 111 7000 . You can also contact us via a text phone by dialling 18001 and then 0300 111 7000 to be connected. There are no additional charges. However, the duration of the call may be longer.


Press and media

For press and media assistance, please call 07710702654.



Call charges
Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package. Landlines: calls are charged at the standard local rate for those calling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the customer first number 0300 111 7000.